Autism & ADHD diagnostic assessments

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The Diversity Hub Privacy Policy 

Introduction

Welcome to The Diversity Hub’s privacy policy.

Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights. This privacy policy explains how we look after your personal data, including how we collect, use and process your personal data.

You may provide data to us directly or by completing a referral form or sending an enquiry about our services or an application to join our team of professionals through our website.

It is important that you read this privacy policy when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Full name: The Diversity Hub

Email address: support@thediversityhub.co.uk

Postal address:  Eppleworth Road, Cottingham, HU165YF

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

The type of personal information we collect 

We currently collect and process the following information:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, the nature of your relationship to a client, lifestyle and hobbies.

• Contact Data includes billing address, home address, email address and telephone numbers.

• Professional Data includes job title, employment history, qualifications, training records, social media IDs, employment history.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Profile Data includes your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. It will also include your response to our interactive marketing or your engagement with our marketing and communications

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Direct interactions. You may give us your personal data and special categories of more sensitive personal data including Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, meeting with us during any clinical assessment or treatment or otherwise. This includes personal data you provide when you: 

o Enquires about our services; when you contact us to enquire about our services

o Entering into a contract with us to purchase our services; you may be requesting an assessment or advice in order to proceed with an assessment or intervention

o Meet or speak with one of our team including staff or associates;

o Making a referral to us; either by telephone or via our online service

o Give us feedback or contact us; 

• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 

Third parties or publicly available sources. 

We also receive personal information indirectly, from the following sources in the following scenarios: 

o Referrers who refer your case to us including case managers, solicitors, employers, social workers, local authorities, charities;

o Health professionals who we are working with us for the purposes of providing our services or who have instructed us to make contact with you or provide our services to you;

o Other professionals, relatives, third parties and agencies who have knowledge of or are involved in or instructed on your case including teachers, SENCO, social workers or family member

o From other limited sources and third parties to the extent they provide us with your details in accordance with any regulatory requirements;

We use the information that you have given us when the law allows us to in order to:

• Perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where it is necessary to protect your vital interests or those of another individual.

• To help us establish, exercise or defend legal claims.

• Where we need to comply with a legal obligation.

• Where we are processing special categories of sensitive data for reasons of health and social care.

You have the right to withdraw consent to marketing at any time by contacting us. You can do this by emailing us at: support@thediversityhub.co.uk 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting support@thediversityhub.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

THIRD-PARTY MARKETING

We will not share your personal data with any third party for marketing purposes.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. 

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How we store your personal information 

Your information is securely stored [enter location]. 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

We will then dispose this information by [explain how you will delete their data].

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@thediversityhub.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at  support@thediversityhub.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Our contact details 

Name: The Diversity Hub

Address: The owners residence, Eppleworth Road, Cottingham, HU165YF

Phone Number:07988604171

E-mail:support@thediversityhub.co.uk

Date/; 06.03.2022